Guarantee & Refund
Lifetime Guarantee of Authenticity
For a lifetime, we guarantee the authenticity of our 23k gold jewelry made from 96.5% pure gold throughout the pieces. We do not sell fake gold jewelry at our store. We do sell only authentic gold jewelry at our shop.
If the authenticity of our 23 gold jewelry is not as described on our website, you can return your gold jewelry for a full refund. However, we are strongly confident that this case will never happen.
You will find the guarantee certificate of your order inside your shipping package. The guarantee certificate shows the actual value and detail of your order so that you can use it as a receipt of your order as well.
30-Day Satisfaction Guarantee
We guarantee your satisfaction with our gold jewelry so that you can return your order in 30 days from the shipping date. Your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Before returning your item, please choose one of the following options, and let us know your decision. If your return is accepted, we will email you a return code and return instructions to start a return process.
1) Exchange - No exchange fee. You pay just the round-trip shipping cost to get a new item. The price of the new item must be the same as the price of the old one.
2) Upgrade - No upgrade fee. You pay just the round-trip shipping cost and the price difference to get a new item. The price of the new item must be higher than the price of the old one.
3) Refund - Your refund equals the amount of the payment of your returned item deducting the handling & restocking fees which are 20% of the amount of the payment of your returned item. The shipping cost, PayPal payment fee, and bank transfer fee are non-refundable.
Return Gold Jewelry
Step 1: Contact us to receive a return code, and provide us an order number & product ID of your return item and a reason for the return. Please also let us know if you want to get the exchange, upgrade, or refund.
Step 2: Pack your item, including its packaging and guarantee certificate. For security reasons, please do not write "eThaiGold" (or any word showing there is a precious item inside) on the outside of the shipping package.
Step 3: If possible, use a shipping service that does not require you to declare item title and value, and that allows you to track your shipping package online. We are not responsible for items lost or damaged during delivery. Therefore, if possible, please buy the shipping insurance for the returned item to cover its total value.
Step 4: Declare item title and value (if required) as "Accessory" with the total value of "15 USD" to avoid import taxes & other charges at Thailand Customs. Import taxes & additional charges at Thailand Customs are your expense (if any).
Step 5: Ship your package to the below address, and notify us of its delivery time and tracking number.
Name: Pongkiat Thanapornpat
Company: Yaowarat 9 (Sang Su Pan)
Address: 93/6-7, Moo16, Suksawat Road, Bangpung
Postal Code: 10130
Phone Number: +6682-528-5000
Step 6: After receiving your returned item, we will verify its authenticity and condition. If the returned item is eligible for an exchange or upgrade, we will ship your new item in 2 business days. If the returned item is eligible for a refund, we will refund you in 2 business days via your original payment method. It can take some time for your bank or credit card company to process and post the refund.